Return & Refund Policy

REFUND & RETURN POLICY:

Ensuring customer satisfaction is our primary goal at our hair boutique. We meticulously choose top-quality hair to meet our customers' needs. Please be aware that we do not accept returns or offer refunds for hair purchases due to hygiene considerations.

We value providing premium hair products to our esteemed customers. The Jhantaye team is committed to ensuring every customer is delighted and confident with their hair purchase.

Although we aim to cater to all customer requirements, we regret that we cannot accommodate refunds or exchanges for hair purchases for hygiene purposes. Be assured, we are always available to address any concerns and provide assistance to guarantee your satisfaction with our exquisite hair collection.

SHIPPING POLICY:

To ensure the safe delivery of your new luxurious hair, all packages must be signed for. This guarantees you receive your order and we will receive confirmation of you or someone signing on your behalf receiving your package.

Rest assured that we take the security and timely delivery of your luxurious hair very seriously. By requiring a signature upon receipt, we aim to provide you with peace of mind knowing that your order is in safe hands. This additional step ensures that your package reaches you securely and allows us to confirm that you or a trusted individual has received it.

PICKUP POLICY:

When in checkout, during the shipping choices, select the Pickup option. Pickup location is located in Bronx, NY. Pickup address will be provided via email when order is ready for pickup. Pickup times are Friday and Saturday ONLY 1:00 PM - 6:00 PM

LOST PACKAGES POLICY:

Once a package has been shipped, and confirmation and shipping details have been emailed to the customer, we are not liable for any lost packages. In such cases, the customer must file a complaint or claim with the designated delivery carrier.

It is important to keep track of your package's shipping progress using the tracking information provided. If you notice any issues with the delivery, such as delays or the package being marked as lost, it is best to contact the delivery carrier immediately. They will be able to assist you in locating the package or initiating a claim if necessary. Remember to keep all relevant information and documentation handy when reaching out to the carrier to ensure a smooth resolution process. Your satisfaction is our priority, and we appreciate your understanding and cooperation in these situations.

Thank you for choosing our boutique for all your hair needs.